FAQ

Customer Service - Termes - Conditions SHOP


This site was created with our valued customers in mind ,many of whom have been to our shop,and know and trust that we will offer you the best shopping experience possible.We also hope to serve new customers who have not had the pleasure to visit our location Please let us know if ther is anything we can do to improve your shopping or browsing experience . Because of the nature of the products we carry ,we take extra care in making sure the products sent to you are in optimum condition.Please keep in mind ,they are fragils and need to be treated with care. If you are sending a gift and would like us to give it an extra touch PLEASE GIVE iNSTITUT Anca an extra call or send an email to discuss any special request and will be more than willing to accomodate your request. If you prefer not to use our Site for your order ,you may place your order by email - We will send you an invoice through PayPal -the most secure and private way to process a payment. Don't worry ,even if you dont have a PAYPAL account ,you are always able to pay with a credit card . PAYPAL having this option ,offering the most security and privacy . Institut Anca and Boutique MuskNRoses Thank you for your patronage




SHIPPING TERMES & PRICE


We are shipping in 1-3 days after your complete payment was received We ship local ,Quebec ,all Canada Provinces and internationally by Poste Canada We re offering a FLAT SHIPPING RATE calculated in function of the TOTAL AMOUNT of your PURCHASE The shipping price will show in your shopping card once a product was add on the card




TAXES


PLS.Note : All TAXES are included in ALL PRODUCT'S PRICE You are paying the original price you see it




PAYMENT


All Credit Cards are accepted Our SITE have a High security encripted payment card You can also choose to pay by Paypal even if you dont have a paypal account We are also offering the possibility to pay your order through your email with a Paypal invoice sende it from Institut Anca





 

ORDER FULFILLMENT 

DAMAGED ITEMS 

If any item is received damaged from the shipper pls notify us within 48 hours of receipt.Plese keep all packaging and boxing material  Please MAKE PICTURES OF DAMAGED ITEMS and send us by email We are not responsible for any lost item PLS.Contact your post office for any claim Your Item is covered by the insurance package price .

REFUND POLICY 

CANDLES ,LOTIONS,COSMETICS ,FRAGRANCES TEAS AND CUSTOM ORDERS ARE FINAL SALE 

OUR APPOLOGIES BUT WE CANT ACCEPT RETURNS OR EXCHANGES ON THIS PRODUCTS 

As to all products if you are unsatisfied with your purchase within 10 days from date of your original purchase ,we may exchange the unsatisfactory item for STORE CREDIT ONLY 

WE DO NOT ISSUE REFUNDS OF ANY KIND .Any product being tendered for exchange must be unused ,unworn,condition and in the original packaging .pls call us to make arrangements PLS do not return an item to us prior to our authorisation .We do not accept unauthorized packages and your package will returned at your cost

 

PRIVACY

Your privacy is important to us. W e collect only the information needed to process your transaction .

SECURITY

Our shop and site are hosted by WIX and we use a SSL Certificate -Certified to process payments through our online store 

WIX is a trusted name in the world of e-commerce .

DISCLAIMER

Institut Anca doesn't represent or warrant that the content accessibile in this site is accurate ,complete or current.Pricing and availability information is subject to change without notice.We reserve the right to refuse shipment of product to anyone for any reason .

PRODUCTS SHOP POLICY

None of the statements made have been evaluated nor endorsed by the FEDERAL DRUG ADMINISTRATION.

Products from our shop are not intended to cure,diagnose,treat,or prevent any ailment,condition or disease .If you have allergies,some products do contain some ingredients which derive from nuts ,so,please read ingredients list carefully to be sure .

Also ,if you are pregnant or nursing ,please consult your physician before using any product containing essential oils .Please note that some essential oils ,specifically citrus based ones ,are photosensitive ,so you should avoid bright sun exposure for 24 hours .All products are for external use only -except the Teas 

We are providing a free consultation through email or chat with Institut Anca Owner  Naturopath and Beauty Wellness Certified  Therapist with an experience and knowledge of more than 25 years in the industry,

Anca de Cercel N.D. Owner will be happy to respond to all your questions  With your purchase ,you are agreeing with the terms & policies and you are taking full responsibility thereof

Please let us know of your positive experience .If you need anything else please let us know ,We will be happy to help .Our number one priority is your full satisfaction .

APPOINTMENTS SERVICES FAQ

For any appointment PLS write or call us  1 week prior to the day you wish to book an appointment 

Generally Our Booking Plan is done already from the beginning of the year to the end of the year.

In the event we have cancelations .will be a pleasure to receive you for any service 

All our services exclusively on RDV 

RDV POLICY- SPA INSTITUT ANCA SERVICES 

Institut Anca have a very strict RDV Policy .

In the event of a situation not under your control which can make you being in late to your appointment ,pls call us  prior to come.We will do our best to accommodate you .

In case of a NO SHOW without a  prior cancelation ,the full service price will be charge .A paypal invoice will be send to the client with the obligation to pay the full price of the service .

We will be sorry but we will not be able to promise a new appointment .in the future.

In the event we can find a replacement of your appointment-from our waiting list- we will contact you and refund the full price .

 

NATUROPATHIC CONSULTATIONS

MASSAGE THERAPY - RECEIPTS 

Institut Anca Owner  Anca de Cercel N.D. is certified member  of the CPMDQ Quebec . We are providing RECEIPTS accepted by   ALL MAJOR INSURANCE  Houses for  Naturopathy and Massotherapy  services.